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On March 15, the Wuxi Municipal Bureau of Industry and Commerce and the Wuxi Consumer Council opened up the webpage of special region of online service day activity of 3?15 consumption complaint and consultation by depending on the platform of the Jiangsu Consumer Council, publicizing protection knowledge of consumers' rights, collecting work suggestions of protection of consumers' rights and accepting complaints and consultation of consumers in real time through internet communication channel.
Different from traditional service activity form of square consultation in former years, the 3.15 activity in 2016 of the Wuxi Municipal Bureau of Industry and Commerce and the Wuxi Consumer Council selected the way of online service with the help of network interconnection technology. Workers on the spot showed that selecting online service can have longer effective service time, letting many customers carry out consultation and complaint online at the same time; the complaint acceptance can also be more standard with more timely reply. On the other hand, complaints can also be rapidly shunted through network. It was learnt that as to complaints accepted online, the Wuxi Municipal Bureau of Industry and Commerce and the Wuxi Consumer Council will directly shunt them to consumer councils of all districts and base level branches through 12315 complaint software internally.