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Wuxi Citizen Card has established a three-level service system in city center, surrounding counties, districts, communities and residential streets. Self service outlets, citizen card self-service machines and other service points are all over the city. Besides, 88760000 service hotline, official website, WeChat and micro-blog accept citizens’ consultation about buying, applying for Wuxi Citizen Cards and other needs and requirements. Many measures are taken to improve service quality, create qualified service brand and enhance public satisfaction continuously.